Q: What is the weight capacity of SPC Retail® displays?
A: Capacities may vary and are contingent on the specific display configuration. Please consult your sales representative for the weight capacity of your display type. Typically, 35 pounds per square foot is the standard recommended weight for flat display shelves. The recommended weight capacity is measured by a shelf deflection of 1/4″ when weighted.
Q: What materials are the displays made of?
A: Our display panels are made of recycled HDPE (high-density polyethylene), while the leg poles are made from virgin HDPE and ABS plastic.
Q: What tools are needed for assembly?
A: While a rubber mallet may be helpful, no tools are required to assemble SPC Retail displays.
Q: Is there a warranty on SPC Retail parts and displays?
A: Yes, SPC Retail provides a limited 90-day warranty for all standard parts and displays.
Q: Can I use the display unit panels over an open space/hole to keep pedestrians from falling into the hole?
A: No, SPC Retail panels are not engineered to span an open space for pedestrian traffic loads.
Q: What’s the difference between grid- and solid-top panels?
A: Grid-top panels have an open grid pattern to allow water, dirt, debris, and airflow to pass through panels. Solid-top panels have a closed surface top and do not have the grid pattern.
Q: How big are the grid openings in grid-top panels?
A: The grid openings vary from 1/2″ x 2″ to 1″ x 2″ depending on where they are located on the panel as well as panel size and type.
Q: Can the display panels and legs be painted?
A: No. Most paints will not successfully bond or adhere to the surface area of the displays’ legs or panels.
Q: Can the display panels be connected?
A: Yes. Some panels can be fastened with leg connectors or butted up to each other. Please consult your sales representative for specifics and ideas for connecting panels together to meet your project needs.
Q: Do SPC Retail displays and parts fade?
A: SPC panels have a UV inhibitor added to the plastic during production. Our panels are very durable, and most customers report little to no fading, even after years of exposure to sun, wind, rain, and snow.
Q: What type of oil should I use during assembly of the display and why?
A: SPC provides a lubricant with each order if requested, but any common glass cleaner will work.
Q: Are SPC Retail displays made in the USA?
A: Yes. All SPC panels and legs are manufactured in the USA.
Q: Do the displays store compactly?
A: Yes. Our display solutions are compact and stack flat when disassembled, which makes them easy to store.
Q: Can I walk on SPC Retail displays or use them as steps or stairs?
A: Panels resting directly on a flat floor surface are stable; however, walking on panels as part of a display configuration is not recommended, as it will exceed recommended weight capacities. Retail displays are designed and engineered to meet static load capacities for retail display purposes only.
Q: Do you take custom display order requests?
A: SPC Retail will consider custom orders on a case-by-case basis, based on scope of work and production volume. Custom orders may be subject to special terms/conditions, pre-pay down payment, and production run minimums. Custom order inquiries should be discussed with a sales rep for your retail market type.
Q: Can I get tables with a different-sized leg pole?
A: Yes. SPC offers a wide range of standard leg heights and can size leg heights to fit your specific needs upon request.
Q: Do you offer more color options for SPC Retail panels?
A: While black is our standard panel color, a custom color may be available for a sufficiently large quantity. Additional lead time and costs may apply for a custom-color production run.
Q: What is a “Layout and Design” service?
Our Layout and Design service accurately represents what your space would look like using SPC Retail displays. We’ll review your goals and every aspect of your space to create a thoughtfully designed floor plan that considers foot traffic, permanent structures, sightlines, product mix, and more. Upon completion, you’ll be provided with a 3D and ISO view layout for easy visualization of how our system will work in your space.
Q: How much does it cost?
We offer our Layout and Design service absolutely free and with no obligation to purchase our display systems. Providing this service is part of our commitment to your satisfaction.
Q: How long does it take?
Depending on the season (spring is the busiest time of year for us), it can take anywhere from 2 to 5 business days to complete a layout once we have all the information we need to get started.
Q: What information will you need from me?
We need an accurate measurement of your space (or as close as you can get), including any permanent structures, doorways, and current displays you would like us to consider. Once we receive this, we’ll schedule a call to discuss your vision and goals. Use our planning worksheet to help define your project scope.
Q: How do I get started?
You can request our Layout and Design service here. Simply fill out the form, and a member of our team will reach out to you regarding the next steps within 1 to 2 business days.
Q: I’ve finalized my layout, now what?
Once you have your new design in hand, we will send you a quote for the product (including shipping), so you can make the best decisions for your space. Some clients purchase the whole layout and set it up all at once, while some buy in sections. What you do with your layout is totally up to you!
Ordering + Shipping
Q: What is the difference between LTL and UPS shipping?
A: LTL stands for “Less Than Truckload.” We use this type of service to ship items that are too large and/or too heavy to ship with UPS. We use UPS for smaller packages, as long as the packages meet the following parameters:
- Packages can be up to 150 lbs. (70 kg)
- Packages can be up to 165 inches (419 cm) in length and girth combined.
- Packages can be up to 108 inches (270 cm) in length.
- Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.
Q: When will my order ship?
A: Lead time will vary depending on warehouse production levels. Typically, orders for in stock items are shipped in 10 to 12 days, and depend on display type, order size, and season. (Spring is SPC Retail’s busiest season.) Please call your sales rep for an accurate lead-time estimate.
Q: Do you ship internationally?
A: Yes, we ship to the entire North American continent and internationally. Please call us to place an international order 800.523.6899.
Q: Do you sell to individuals?
A: Yes. SPC Retail offers a wide range of standard display configurations that may be ordered directly from our website or through one of our sales reps.